Managed services
IT Support for Your Business
Can’t afford on-staff IT personell? Get an experienced Managed Services Provider (MSP) like PARKERTECHGROUP. We’re capable, affordable, and ready to be there when you need us.
Since 2002, we have provided IT support services for businesses of all sizes and types, for profit or non-profit, single or multi-campus in the seven-county area of Harnett, Johnston, Lee, Sampson, Cumberland, Wayne, and Wake counties in North Carolina. Our group of technicians are mobile, trained, and equipped to support your business. Our MSP offerings are calculated per quote. Contact us to discuss how PARKERTECHGROUP can simplify your IT support at a monthly fixed rate price.
Why Pick PARKERTECHGROUP as your MSP IT Company
- Proactive Monitoring
- Highest Priority Response Time
- Affordable and Competitive
- Predictable Monthly Pricing
- We are your IT Consultants
What Does PARKERTECHGROUP do for you in an MSP Relationship?
Proactive Monitoring of Your Network Infrastructure
Using our RMM (remote management & monitoring) software, PARKERTECHGROUP constantly scans and watches your network and devices for any issues that may occur, such as diminishing hard drive space, recurring or critical errors, malware, etc. We immediately work on the problem for you.
Network and Computer Protection
PARKERTECHGROUP is partnered with Webroot, a private American company that provides Internet security for consumers and businesses. Webroot’s anti-virus software is highly rated and comes with any or our MSP offerings. In addition to anti-malware software, we can install firewalls to protect the ins and outs to your network. There are many other products to choose from which can be layered to enhance your network’s security.
Responsiveness
All PARKERTECHGROUP MSP clients are considered Priority 1 in response time and staff allocations. Your MSP agreement will show what we pledge to cover and how fast we respond. Using a triage method, we support hundreds of customers of various service levels to ensure the most critical and threatening issues are handled first.
Performance
After security concerns, clients are interested in how we can improve their network and computer speeds and uptime. This is a wonderful feature of an MSP relationship. We are always looking for a way, day in and day out, to help your system performance, to give you competitive advantage. Down-time costs a lot more than a typical monthly MSP agreement.
Affordability
PARKERTECHGROUP delivers affordable MSP services from our central NC office, covering six counties within a 1-hour radius — with local techs able to reach most clients directly from home when needed. Compared to other MSPs, we’re generally the best value for what you get. Quotes are free, so you can easily see if we fit your budget. With a fixed monthly IT budget, you get unlimited onsite or remote support during your coverage period — no extra charges beyond parts or equipment, and never without your prior approval.
Familiarity
When we enter into an MSP relationship, we first conduct a site analysis to review in depth your network and computing needs, problems, opportunities and so forth. Our technicians learn your network, company, and staff. We quickly become your friend in the business, a partner to share your objectives with, and an ad hoc IT consultant when you need us.