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Remote Support

Personal & Home Computing
Support Services

Home computing has never been so important as it is now. Whether you use your computers or other devices for work, streaming, or gaming, your home network’s security and performance are a great concern. Many of our services that we offer our business clients are available for our home computing customers also.

How do I get service for my . computing needs?

Web Form

Use our convenient Web Form

Email

Email us for more information

Call Us

Call Us at (910) 892-8782 option 1 Monday-Friday 8 AM to 5 PM

In Home or In Shop Comparison

In Home

we come to you

Where Does Service Occur?

At your home or home office

Which is More Expensive?

Some of what occurs on a typical on-site call includes technician spin-time, while he or she waits for the icon to quit spinning around while the computer is doing something. If we have the unit in our shop we do not charge for spin-time!
  • More

How Long Does Service Take?

There are too many variables to set a fixed service time. We generally say 3 to 5 business hours but 50% of our on-site, in-home visits are less. It just depends. When you schedule work, ask the technician for a verbal estimate of what he or she thinks. We cannot guarantee it, but we will work hard to meet it.
  • Scheduled for first availability
  • Completion depends on calls and parts

What Services are Available?

We can set up your computer for our Cloud Backups product, giving you a great off-site, redundant, and secure image of your computer (everything is backed up, not just files and pictures). We also offer the service temporarily if you bring the machine into the office for service. Click here for more information.
  • Computer or Virus Repairs
  • New Computer Sales/ Installs
  • Wireless Problem Resolution
  • Wireless Installation
  • Printer Scanner Issues/ Installs
  • Cloud Backups
Preventive Maintenance can be as simple or expansive as you wish. It is intended to periodically check your computer’s (or network’s) health, performance, and security. We perform diagnostics on your hardware and software and let you know if anything needs to be addressed. The PM, as we call it, can be done at our location or yours, and is often done via remote access. We also offer scheduled PMs for ongoing maintenance.
  • Preventive Maintenance
  • Warrenty on Parts - 90 Days
  • Warrenty on Labor - 30 Days

In Shop

you bring it to us

Where Does Service Occur?

At our Shop

Which is More Expensive?

Some of what occurs on a typical on-site call includes technician spin-time, while he or she waits for the icon to quit spinning around while the computer is doing something. If we have the unit in our shop we do not charge for spin-time!
  • Less

How Long Does Service Take?

There are too many variables to set a fixed service time. We generally say 3 to 5 business days but 80% of our inside bench jobs are less. About 20% are done in the same day. It just depends. Some of our competitors will say same day service, which if they are able to do it, usually indicates a much lower level of service. As a matter of fact, we ask you if you want us to back up the machine before we start the work, which is a good thing, but that will add to the service time. You can ask your tech for an idea of when it will be available and we will do our best to meet it.
  • Scheduled immediately. Completion depends on calls and parts.

What Services are Available?

  • Computer or Virus Repairs
  • New Computer Sales/ Installs
  • Wireless Problem Resolution
We can set up your computer for our Cloud Backups product, giving you a great off-site, redundant, and secure image of your computer (everything is backed up, not just files and pictures). We also offer the service temporarily if you bring the machine into the office for service. Click here for more information.
  • Cloud Backups
Preventive Maintenance can be as simple or expansive as you wish. It is intended to periodically check your computer’s (or network’s) health, performance, and security. We perform diagnostics on your hardware and software and let you know if anything needs to be addressed. The PM, as we call it, can be done at our location or yours, and is often done via remote access. We also offer scheduled PMs for ongoing maintenance.
  • Preventive Maintenance
  • Warrenty on Parts - 90 Days
  • Warrenty on Labor - 30 Days

What Our Customers Say...

These guys really know what they're doing and do good work. Really appreciate them coming out to fix my computer.
Maryland D.
Lillington, NC
We were very pleased with the service we received. We have a HP computer that was not printing. The young man came and worked on the computer and now we are able to print the documents wirelessly. We would recommend them and use them again if we have other technical issues.
Johnny S.
Dunn, NC

Looking for More Information?

Does your business need a quality, high-impact, SEO friendly website? Click here for details.

Is your business at a point where you need a good support plan? Click here for more information.

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From our offices in Dunn NC we serve these local communities:  Angier, Archers Lodge, Benson, Buies Creek – Campbell University, Clayton, Cleveland Township, Clinton, Coats, Dunn, Eastover, Erwin, Falcon, Fayetteville, Four Oaks, Garner, Godwin, Kenly, Lillington, Micro, Newton Grove, Pine Level, Princeton, Raleigh area, Selma, Smithfield, Spring Lake, Wade, Willow Springs, Wilson Mills, and the Cleveland 4042 Area.

Web
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County Service Area

  • Cumberland
  • Harnett
  • Johnston
  • Sampson
  • Wake
  • Wayne